1. Introduction
Dualshore Exec Ltd is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website (dualshoreexec.com) or engage with our services.
We are a UK-registered company and act as the data controller for personal data collected through our website and in the course of providing our services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
Through our website contact form:
- First and last name
- Business email address
- Company name
- Your enquiry details and message content
- Service interest
When providing our services:
- Business contact information
- Information relevant to HR consulting engagements
- Information about your organisation and workforce
- Financial information necessary for billing and invoicing
Automatically collected data:
- IP address and browser type (via cookies)
- Pages visited and time spent on our website
- Referring website or search terms used to find us
3. How We Use Your Personal Data
| Purpose | Legal Basis | Retention |
|---|---|---|
| Responding to enquiries submitted via our contact form | Legitimate interests | 12 months from last contact |
| Providing HR consulting and REA placement services | Contract performance | Duration of contract plus 7 years |
| Sending service-related communications | Contract performance | Duration of engagement |
| Complying with legal and regulatory obligations | Legal obligation | As required by law |
| Improving our website and services | Legitimate interests | 24 months |
4. International Data Transfers
Dualshore Exec Ltd operates with a South Africa-based partner operation. In connection with our Remote Executive Assistant placement service, certain personal data may be transferred to and processed in South Africa.
South Africa has its own data protection legislation, the Protection of Personal Information Act (POPIA), which our South African partner operation complies with. Any transfer of personal data to our South African operation is governed by our Intercompany Services Agreement, which includes appropriate data protection safeguards.
We will not transfer your personal data internationally except as described above or where required by law.
5. Who We Share Your Data With
We do not sell your personal data to third parties. We may share your data with:
- Our South Africa-based partner operation, solely for the purpose of delivering REA placement services, under appropriate contractual safeguards
- IT service providers who support our website and business operations (such as Microsoft 365 and Netlify)
- Professional advisors including accountants and legal advisors, where necessary
- HMRC or other regulatory bodies where required by law
6. Your Rights Under UK GDPR
You have the following rights in relation to your personal data:
- Right of access - you can request a copy of the personal data we hold about you
- Right to rectification - you can ask us to correct inaccurate or incomplete data
- Right to erasure - you can ask us to delete your personal data in certain circumstances
- Right to restriction - you can ask us to restrict processing of your data
- Right to data portability - you can request your data in a portable format
- Right to object - you can object to processing based on legitimate interests
- Right to withdraw consent - where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at hello@dualshoreexec.com. We will respond within one calendar month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.
7. How We Protect Your Data
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration, including:
- Secure, encrypted email communications via Microsoft 365
- HTTPS encryption on our website
- Access controls limiting who can access personal data
- Regular review of our data handling practices
8. Cookies
Our website uses cookies. Please refer to our Cookie Policy for full details of the cookies we use and how to manage your preferences.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
Dualshore Exec Ltd is registered with the Information Commissioner's Office (ICO) as a data controller.